OK. Well I had no idea that having the Unattended software installed on a client *first* would prevent asking for Unattended support from my end. It makes good enough sense, it's just a surprise.
I don't have nearly as many "requests" from new users as I have from existing users where the intent is to have Unattended access set up once and for all. So the case I wanted to deal with here was where I already have control of the computer via RDP or UltraVNC and want to set up Unattended GTA access where it's been lost or where there's a new computer on the network. So, the web-based approach doesn't seem to fit.
Glenn: So you are starting an Attended session with your Client who is logged in with Admin rights, and the option to set up Unattended Support is grayed out in the Tools menu? Do you check to make sure the GoToAssist software is no longer on their computer? If the Unattended Client service is still running we will think it is already set up for Unattended
Support and won't allow another install.
Well, not exactly. I am starting a session with UltraVNC and downloading the Unattended access GTA and installing it. Then I have a GTA session and want to make it unattended all the way by giving it the needed password. It sounds like I should be using a slightly different approach.
