Forum Discussion

MoisiePants's avatar
MoisiePants
Active Contributor
7 years ago

Mac Keyboard Mapping - Again

Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread:   We had this issue back in 2016 - and it's come back (or never went away and...
Adrian_I's avatar
Adrian_I
Retired GoTo Contributor
7 years ago

Hi there,

 

A question from our team about this:  Do you have a Remote Desktop session running at the same time while attempting this GoToAssist connection.  RD is known to cause this type of interference as both systems are trying to use the same resources.

 

Thanks!

  • MoisiePants's avatar
    MoisiePants
    Active Contributor
    7 years ago

    Hello Adrian:

    Thanks for chiming in on this.

     

    wrote:

    Do you have a Remote Desktop session running at the same time while attempting this GoToAssist connection.  RD is known to cause this type of interference as both systems are trying to use the same resources.

     

    I have Sharing > Remote Management enabled on a lot of client machines - but this issue has happened when there aren't other Remote Desktop sessions running.

     

    It even happened when I was using G2A Unattended to run Cyberduck on the client machine - I was unable to enter any text into the address field... and no Remote Desktop session was running at the time.

     

     

    Thanks,

     

    Pants.

     

     

    • Adrian_I's avatar
      Adrian_I
      Retired GoTo Contributor
      7 years ago

      Hi Moisie,

       

      Sorry for the delay in a response here.  I have been doing some digging internally and found out that this is related to a known issue that is currently being worked on.  There are a couple of internal tickets open around these symptoms so it is on the radar, but unfortunately I don't have an ETA on when it will be resolved.  I will be sure to update this thread when I see any more updates come out.  I'm sorry for the inconvenience and thank you for your patience!

      • MoisiePants's avatar
        MoisiePants
        Active Contributor
        7 years ago

        Hello Adrian:

        Thanks for updating this.

         

        Adrian_Iwrote:

        I'm sorry for the inconvenience and thank you for your patience!

        I'll be honest: patience is wearing very thin at this point. Will you be offering us a refund based on the non-functionality of the software?