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MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow th...
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
John4111 There is no special process to bypass the Mac security feature. The Mac User should allow GoToAssist, and then you can connect in directly.
** I'm not exactly sure what you meant by "in the list but no keyboard".
Hi John4111
Once the session starts, your client should see a prompt from their Mac to allow the software. If they miss it, they can do it from the System Preferences.
Ok so they must have missed it but now when I try to add it manually and click + and choose Applications - GotoAssist Customer (1599) it displays as g2ax_starter_customer and I'm still not able to control the mouse/keyboard even after a restart of the mac.
Do a full uninstall/reinstall of all of the current client applications you have on the client system running Mojave (I can see you have 3 versions on there). After reinstall, try to start an unattended session and you should get prompted to allow the control as EKKG and GlennD mentioned. It should show up in the Privacy tab in System Preferences --> Security & Privacy as "g2ax_launchagent_customer".
As you should know based on my original post on this thread, this requires admin privileges so you will have to be working with the client computer locally.
Hi All,
I'm dealing with this same issue, a freshly loaded mac with Mojave 10.14.3 and the latest unattented installer OSX package.
The g2a process is checked/allowed in accessability as suggested.
I can connect to the desktop perfectly, but have no mouse or ability to type.
I've manually and automatically uninstalled the Unattended package and reinstalled, same issue presents itself.
Teamviewer works pefectly however. Please tell me you guys plan on being more compatible than Teamviewer!
Hoping for a fix soon, this is a serious issue for us with our Mac clients.
