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MacOS Mojave Privacy Setting Causes Chicken or Egg Dilemma
Recently installed the latest version of MacOS as of 20180924 (Mojave) on a test laptop. The first issue I have noticed is that when connecting to this client for the first time, it will not allow th...
All,
As the OP, I appreciate everyone's feedback over the past year (in two days...) on this issue.
I'm not sure if anyone has tried this solution yet, but I believe I've (finally) figured out something that works... at least for me.
New Computer:
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
- Note that after the install, you'll notice nothing new show up in the Privacy settings... and it would only show up when trying to connect later on and control.
- To get ahead of this, navigate to the privacy settings accessibility window
- Separately, in Finder, navigate to
/Library/Application\ Support/GoToAssistRemoteSupport/GoToAssist\ Customer.app/Contents/Helpers
- Find the file, "g2ax_launchagent_customer"
- Click and drag that file into the "Allow the apps below to control your computer" window.
- Note that this needs admin, but if you're performing the install of unattended support then that would be expected regardless.
Existing Computer - Mojave Upgrade:
- Follow the same steps as above for a new computer, skipping the install of GoToAssist Unattended (assuming it's already installed)
- After adding the file to the accessibility window, continue to upgrade to Mojave
At this point, the computer is ready to be given to the user. You should now be able to use GoToAssist and control the computer.
- When setting up the new Mac (with Mojave), install GoToAssist Unattended as usual.
Hi All,
I'm dealing with this same issue, a freshly loaded mac with Mojave 10.14.3 and the latest unattented installer OSX package.
The g2a process is checked/allowed in accessability as suggested.
I can connect to the desktop perfectly, but have no mouse or ability to type.
I've manually and automatically uninstalled the Unattended package and reinstalled, same issue presents itself.
Teamviewer works pefectly however. Please tell me you guys plan on being more compatible than Teamviewer!
Hoping for a fix soon, this is a serious issue for us with our Mac clients.
Hey Chad Johnson1 ,
I apologize for the frustrations.
Does this same behavior happen on all of your Mac clients running Mojave?
If isolated to one, have you tried troubleshooting that Mac by re-installing under a different user profile?
Hi GlennD
Im not being prompted by anything, I was uninstalling the OSX package as per the possible solutions in this thread. Still no luck controlled the OSX machine.
Automatically = Using the uninstall icon in OSX
Manually = Uninstalling as per this
My issues is not finding the latest release or knowing how to use GTA, its the fact the your OSX Unattended package does not work relaibliy with OSX Mojave.
Thanks I'll try with another profile. I know that at one time there was an odd bug in the GTA package that it would not allow Unattended support if the OSX username had spaces in it. This user however is just a single word, Patricia.
Hi EKKG
Version 4.5 build 1610 is the latest version of Remote Support, with it you can access your Remote Support Unattended computers from the RescueAssist console. Your account and Unattended computer groups must be set to a mixture of Regular and Infrequent Updates which is why you are being prompted to upgrade and downgrade at times.
I haven't found much rhyme or reason to it, sometimes it's worked, other times it hasn't. Another weird thing, 1599 seems to be the current version, however, sometimes it will upgrade me to 1610 and then revert me back to 1599 again on the same computer. Quite often, I can connect to my user unattended but can't move the mouse until the user goes into system prefs to allow access and sometimes that doesn't work either. It's happening less and less so I apologize for not giving more details, I just found work arounds like Team Viewer if push comes to shove.
