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Display issues on some machined when remoting in - Ongoing intermittent issue
Display issues on some machined when remoting in - Ongoing intermittent issue I have this occurring on 2 different machines where the screen does not seem to line up with mouse clicks or shows multi...
Thank you. If you are using a PC and right-click the GoToAssist icon in your system tray > About it should show Version 4.8 Build 1702 or similar if you are using v4. I have done some initial tests with a virtualized Windows 11 computer and did not see any graphical/visual issues with the screen sharing as you have documented. I'll continue to run some tests and check with the rest of Support to see if anyone else has reported issues with Windows 11 clients.
I'm not sure if you have tried GoToAssist Remote Support v5 already, but you can switch back and forth between v4 and v5 pretty easily if you would like to test v5 and see if it has the same issue or not.
I do not see the option for about when right clicking the icon in Win11 - Tried from both the taskbar where it is pinned and from the start menu.
I will give v5 a try also - Is there a V5 desktop standalone version?
