Forum Discussion

Wheelie's avatar
Wheelie
Active Contributor
2 years ago

Remote Support for a New iMac Running iMac OS Ventura

Hi folks,

 

I remotely connected my Windows 10 PC (GTA v.4.8.0.17) to a brand new Apple iMac running OS Ventura (their latest OS). Once connected there is an issue when I type the letter "e" (in any box) it brings up the Apple Emoji Insertion Menu. It also happens when typing the letter "d" .... except that brings up the Apple Dictation Menu. The end user can type these letters for me and all is fine but when I try either of those 2 keyboard letters on my end - it doesn't work. I tried running Apple Updates, ending the support session, rebooting both computers, and reconnecting with a new remote session, and it still happens. Thanks for any insight the community may have with fixing this issue.

  • GlennD's avatar
    GlennD
    2 years ago

    No worries, I was able to test with a Windows 11 PC connected to a MacBook Pro running Ventura. After trying different key combinations the key combo of Ctrl+Win+Space was the only way I could launch the emoji picker on the Mac. After a lot of random button pressing I was able to trigger the Mac into some kind of accessibility mode that resulted in certain keys acting like keyboard shortcuts, but I could not identify which one caused it. In the end, ending the session and starting a new one corrected it for me. If you tend to use any keyboard shortcuts during your sessions please try to make a note of which one you used before you see this issue happen again.

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi Wheelie, welcome to the community.

     

    Does the same thing happen if you connect to the iMac from a different computer? It sounds like an Alt or Shift key is also being passed to the iMac.

     

    • Wheelie's avatar
      Wheelie
      Active Contributor
      2 years ago

      Unfortunately I do not have another PC to try it on. In the 13+ years I've been using GTA I have never experienced this with PCs or Macs. I worked on a very old iMac last week running Catalina and a last month a MacBook running Big Sur and they did not have this issue. I'm suspicious this might be a Ventura issue.

      • GlennD's avatar
        GlennD
        GoTo Manager
        2 years ago

        No worries, I was able to test with a Windows 11 PC connected to a MacBook Pro running Ventura. After trying different key combinations the key combo of Ctrl+Win+Space was the only way I could launch the emoji picker on the Mac. After a lot of random button pressing I was able to trigger the Mac into some kind of accessibility mode that resulted in certain keys acting like keyboard shortcuts, but I could not identify which one caused it. In the end, ending the session and starting a new one corrected it for me. If you tend to use any keyboard shortcuts during your sessions please try to make a note of which one you used before you see this issue happen again.