Forum Discussion

zmmeyer's avatar
zmmeyer
New Contributor
4 years ago

Unattended Computer disappearing from GoToAssist?

Hi all -   Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, w...
AshC's avatar
AshC
Retired GoTo Contributor
4 years ago

zmmeyer   Was the affected PC re-imaged from another one in the recent past? 

  • zmmeyer's avatar
    zmmeyer
    New Contributor
    4 years ago

    Hi Ash!

     

    This PC was not re-imaged from another one. We've actually had this PC in production for a couple years now and this issue just popped up.

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      Does it happen to have the same nickname as another Unattended device? 

       

      If not, then we may need to look into the G2A log files on that computer to see when / where it's going offline.  

      • zmmeyer's avatar
        zmmeyer
        New Contributor
        4 years ago

        The name is definitely unique. Where can I find those logs?

  • bharrison's avatar
    bharrison
    New Contributor
    10 months ago

    Does anyone know what the impact would be of re-imaging a PC on how it effects this issue? We are experiencing this on a PC that was recently re-imaged. Is there a way to avoid this?

    • KateG's avatar
      KateG
      GoTo Manager
      10 months ago

      Hi bharrison welcome to the GoTo Community! 

       

      Have you taken a look at this article, it may provide insight into the situation.