We have a tool you may utilize for log gathering here: http://support.logmeininc.com/gotomeeting/downloaddocument/gotologfiles-windows-g2md00267
Though you'll need to create a case with Customer Support, and may want to cross-reference the MS event logs to see if there are any correlating failures.
thanks Ash. I'll have to reinstall GoTo on site tomorrow, it fell off again. I'll get these logs over asap.
I'm seeing the same thing.
In my case they show up on my unattended list, but they show as offline, even when they are offline.
I've lost possible a hundred unattended clients this way and it was fixed previously by installing the latest agent, version 5.6xxxxxxx.
But now I'm seeing 5.6 agents unreachable as well.
Was this ever successfully resolved? I've started seeing this randomly happening with some of my GoTo Unattended Clients. They are all using ver 4.8 build 1702. I can RDP into the computer, uninstall/reinstall the client. It will show up in our Unattended list for a day or so, then just disappear again.
I would really like to know how to fix this if there ever was a solution.
Thanks.
