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Forum Discussion
Unattended Computer disappearing from GoToAssist?
Hi all - Over the past few weeks, we have had a computer disappear from out Unattended Support list. This has happened multiple times and it is always the same computer. Each time this happens, w...
We are running 4.8 and I have noticed recently that multiple new computers have disappeared from my device list. These computers all have the same Windows 10 image installed, but GoToAssist is installed after renaiming the computer and rebooting. I see them on my list, can connect to them, but then in a few days they are gone.
This is causing major problems. Is there a work around for this? Is this still an issue in v5?
Hi jpPRL, welcome to the community.
Besides using the same Windows 10 image do they also use all of the same hardware? Do you have access to any of these computers?
It would be helpful to know if the Unattended software is still running on them and in the system tray. If you right-click the system tray icon and select
Unattended Access > Device Group Info, what does it show?
