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- KSSupport3 months agoNew Member
Brand new Dell laptop w W11 happens in both versions of G2A. It complete freezes in v4 and have to reboot. V5 just flickers. Sending video.
- GlennD3 months agoGoTo Manager
Hi KSSupport, welcome to the community.
Just so I am understanding correctly, you have tried GTARS v4 and the newer v5 on these laptops and both had the same issue? If you have a link to the recording please click on my profile and send it to me in a private message.
Can you provide some more details about these laptops? Is this the first time you are using GoToAssist to connect to them?