Allow for Posting Video in Knowledge Base Articles or Incident Responses

I often have training videos, walkthroughs or tutorials that would work nicely in resolving customer incidents or questions. I would like to be able to include these either in a knowledge base article or in the incident response itself. In a way, Citrix is already doing this for itself, consider the introductory videos that show up when a new user signs into Service Desk.

This would be a major time saver for my company. Currently, the best we can do is post the video to an external site and then post a link in the knowledge base or incident response.

I want my customers to spend plenty of time in the portal: searching other incidents, reading knowledge base articles -- and hopefully soon -- watching my custom training videos.