Forum Discussion

mcole117's avatar
mcole117
New Member
2 years ago

Assign an incident to a User that is not a member of the service

I hope this makes sense. 

We use this system for Internal Support.  I would like to find a way for a User assign to a service that they are not a member of.  For example:  A User in accounting needs to assign a ticket to Human Resources, the Accounting User has to be a member of the HR Service in order to assign to HR.  However, I do not want the Accounting Person to be able to see all of the HR Tickets, but by being a member of the HR Service, they can see all of the HR tickets if they so desire.  Is there a way around this?

 

If this is confusing, I apologize and will be happy to try to rephrase if needed.

  • KateG's avatar
    KateG
    GoTo Moderator
    2 years ago

    mcole117 welcome to the GoTo Community, thanks for sharing your question here. 

     

    If you add the accounting user to HR services, they'll get the same access to HR services and tickets as everyone else assigned to that service.  Currently, there's no way to limit specific access once a user is assigned to any service you've created. 

     

    We will certainly pass this feedback on to the team.