Forum Discussion

Eddie111's avatar
Eddie111
New Member
8 years ago

Best and nicest way to direct users to submit a ticket in my email signature

Need a best practice type way to direct users to submit tickets in my email signature.  This way they will see it when I email them and hopefully will submit tickets rather than emailing me.
Question
  • Michael16's avatar
    Michael16
    Retired GoTo Contributor
    8 years ago
    Hi Eddie, this would really boil down to personal preference. I think that most people would miss a hyperlink included within your signature itself, so perhaps including a brief statement before your signature would be most effective? Something like:

    "If you have any additional issues, please submit a new case here.

    Best,

    Eddie"