Cannot Change Owner or Assignee
We have a custom field called "Office Location" The customer will choose which office location they are at Office A, Office B, or Office C.
We have 3 triggers setup, one for each office. If a customer chooses Office A when creating the incident it will change the owner and assignee to Tech 1. If they choose Office C it will change the owner and assignee to Tech 3.
Let's say Tech 3 needs to hand the ticket over to Tech 1, if we try to change the owner or assignee it will not let us because the trigger is blocking it. The only way is to change the office location after the ticket was made to Office A. This is not ideal.
Can anyone think of a way to modify the trigger to allow changes to the owner or assignee after the incident was made? Without changing the office location.
We have 3 triggers setup, one for each office. If a customer chooses Office A when creating the incident it will change the owner and assignee to Tech 1. If they choose Office C it will change the owner and assignee to Tech 3.
Let's say Tech 3 needs to hand the ticket over to Tech 1, if we try to change the owner or assignee it will not let us because the trigger is blocking it. The only way is to change the office location after the ticket was made to Office A. This is not ideal.
Can anyone think of a way to modify the trigger to allow changes to the owner or assignee after the incident was made? Without changing the office location.
