Forum Discussion

Ian11's avatar
Ian11
New Member
9 years ago

categories in customer portal

Is there a way to display categories in customer portal? Great that technician can sub categories issues but would be handy for customers to do so.
Question
  • Bcshay's avatar
    Bcshay
    Active Contributor
    9 years ago
    Incident Categories are only visible to Users not Customers. A way around this is to use Incident Custom Fields. You can make this Customer Facing.