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Forum Discussion

Jenya Smith's avatar
Jenya Smith
New Member
13 years ago

Change the counter the numbering of incidents/problems/etc starts at

A new global setting, where I can specify what number the tickets (incidents/problems/etc) start at. For example, instead of B#506 I have that ability start at B#30001.
idea

2 Replies

  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    13 years ago
    Hi Jenya,

    You can't specify this within the interface, as we feel this isn't a setting that would be changed often, or used by many people.

    But if you send an email to support@gotoassist.com asking to set the counter on your Service Desk account to a high number, they'll collect the information they need from you, and someone should hopefully be able to make the change.

    Hope this helps,

    Luke