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Forum Discussion

Bryan11's avatar
Bryan11
New Member
9 years ago

Changed the personal info under 'my account' but user name is still not updated

My boss accidentally changed the user name of the technician to read as his own name. We changed it back under 'my account' -> 'personal info' but user name is still not updated and shows his name.  
Problem

2 Replies

  • Bryan11's avatar
    Bryan11
    New Member
    9 years ago
    Ah I did not log out and back on. The name is now updated. Thank you.
  • GlennD's avatar
    GlennD
    GoTo Manager
    9 years ago
    Hi Bryan,

    I see one Service Desk account under your domain and the name is listed as Help Desk, is that not what you are seeing on your end? Have you tried logging out of your account and back in?