The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
H_Meister
8 years agoActive Contributor
Customer portal map of radio buttons (ppl affected & urgent)
Hi,
Customer facing portal has radio buttons for urgency and how many ppl are effected, how does this map to internal view? Do you based on both selection assign a priority?
Here a screenshot of the screen:
From:
How many people does this affect? Single Person Small User Group Large User Group Unsure How urgent is it? Not Urgent Reasonably Urgent Very Urgent
Hi H_Meister ,
If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:
It then depends on how you prioritize your incidents in order to categorize each one.
4 Replies
- AshC8 years agoRetired GoTo Contributor
H_Meister Unfortunately this exact process isn't documented, but if you open an Incident, click on the Priority value, then click on the word Priority, it should get you to the matrix.
- H_Meister8 years agoActive Contributoralso what does "Unsure" for who is affected result in?
- H_Meister8 years agoActive Contributorthis matrix is exactly what I was looking for. Where do I find it? Is that in a KB /help article ?
- AshC8 years agoRetired GoTo Contributor
Hi H_Meister ,
If you need to 'see' the priority graph, you may view the differences between what is affected Vs. how many users:
It then depends on how you prioritize your incidents in order to categorize each one.