Forum Discussion

Matt K1's avatar
Matt K1
New Member
11 years ago

Displaying number of current open tickets - team wide

On the servicedesk dashboard, my staff default view is 'all open tickets'. It would be nice if the number of open tickets would be displayed at top of this page, so the team is aware of where we are at (ie, if we are under 50 open tickets total, we are doing good, if we are at 75 then we need to review, if we are at 100 then we are way behind)
idea
  • Bcshay's avatar
    Bcshay
    Active Contributor
    11 years ago
    You can accomplish this by using Reports & Queues in the Incident module.

    There is a default Queue report named All Open Incidents and you can add it to your Incident Dashboard by checking off Dashboard Queues.