Forum Discussion
Displaying number of current open tickets - team wide
On the servicedesk dashboard, my staff default view is 'all open tickets'. It would be nice if the number of open tickets would be displayed at top of this page, so the team is aware of where we are at (ie, if we are under 50 open tickets total, we are doing good, if we are at 75 then we need to review, if we are at 100 then we are way behind)
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- You can accomplish this by using Reports & Queues in the Incident module.
There is a default Queue report named All Open Incidents and you can add it to your Incident Dashboard by checking off Dashboard Queues.
