Forum Discussion

Braiden1's avatar
Braiden1
New Member
10 years ago

Feedback issue

Is anyone else having problems with feedback? We have noticed we have not received many feedback reports this month and there has only been about 20 requests for feedback sent when we usually send about 600.  We have not changed our settings and I cannot see any issues with the settings. 
Problem
  • Joshua Davidson's avatar
    Joshua Davidson
    Active Contributor
    10 years ago
    We also have not received feedback in several weeks until this morning, when people began giving feedback en masse for tickets closed weeks ago. It appears there was some sort of bottleneck on the feedback system that was recently cleared perhaps?
  • Joshua Davidson's avatar
    Joshua Davidson
    Active Contributor
    10 years ago
    Good to hear Glenn,

    For information purposes our feedback was last received regularly on 8-26-15. After that day we received nothing for a solid week until 9-2-15 at which point we received 1 feedback only, then nothing until 9-22-15 when we began receiving feedback all day long so far as customers responded. I personally received 15 feedback requests for tickets where I was listed as the customer at 11:00am PST today so I imagine our users are seeing similar results.
  • Braiden1's avatar
    Braiden1
    New Member
    10 years ago
    I've just had lots of these come through, appears to be working now.