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Forum Discussion
TB13
4 years agoActive Contributor
Formatting issue if customer creates a ticket via e-mail
We have a number of customers who e-mail the service desk to create a ticket without using the portal.
If their e-mail contains a data table this formatting is converted to text within ServiceDesk making the information unreadable.
Is there a setting we can change in ServiceDesk so tables appear formatted correctly when a ticket is created by e-mail?
Hi TB13
I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form.
1 Reply
- AshC4 years agoRetired GoTo Contributor
Hi TB13
I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form.