Forum Discussion

TB13's avatar
TB13
Active Contributor
3 years ago

Formatting issue if customer creates a ticket via e-mail

We have a number of customers who e-mail the service desk to create a ticket without using the portal.

If their e-mail contains a data table this formatting is converted to text within ServiceDesk making the information unreadable.

Is there a setting we can change in ServiceDesk so tables appear formatted correctly when a ticket is created by e-mail?

  • AshC's avatar
    AshC
    3 years ago

    Hi TB13 

    I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form. 

     

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi TB13 

    I'm sorry, at this time Service Desk only recognizes simple text, so tabled data won't come through in it's original form.