Forum Discussion

Bcshay's avatar
Bcshay
Active Contributor
11 years ago

Hits

Pretty please can we make it so Users (Technicians) don't count as "Hits" for Knowledge Articles? It makes the hits sort of inaccurate if you will. I only care to see hits for Customer viewed articles.

Example; if I update an article 100 times that is a 100 hits. Sort of messes about with the accuracy levels of what we only care about "Customers".
Question
  • Bcshay's avatar
    Bcshay
    Active Contributor
    10 years ago
    Furthermore how about make hits on public articles not count for Users and hits on internal only articles count for Users.

    Since I own all our knowledge articles and keeping things meticulously up to date I probably account for more than 50 hits which obviously are false positives and provides me inaccurate results in terms of metrics.