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Forum Discussion
Hits
Pretty please can we make it so Users (Technicians) don't count as "Hits" for Knowledge Articles? It makes the hits sort of inaccurate if you will. I only care to see hits for Customer viewed articles.
Example; if I update an article 100 times that is a 100 hits. Sort of messes about with the accuracy levels of what we only care about "Customers".
Example; if I update an article 100 times that is a 100 hits. Sort of messes about with the accuracy levels of what we only care about "Customers".
1 Reply
- Furthermore how about make hits on public articles not count for Users and hits on internal only articles count for Users.
Since I own all our knowledge articles and keeping things meticulously up to date I probably account for more than 50 hits which obviously are false positives and provides me inaccurate results in terms of metrics.
