Forum Discussion

JohanaCardonaHd's avatar
JohanaCardonaHd
New Member
6 years ago

How to inactivate a customer

Good morning. I would like to know how to inactivate a customer without having to eliminate it, because I do not want to lose the history of the tickets reported by that customer.

Thanks

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi Johana,

    From inside your ServiceDesk account, you can go to Configure > Customer > choose Customer > Services and set the Portal Access to No