The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Is there a mobile app (iPhone/Android) for accessing Service Desk?
If not, is one in the works?
67 Replies
- We have the iOS app downloaded. But we have Windows Mobile users too.
Are there plans to have a mobile optimized site? - Thanks for the feedback Matt. Storing preferences within the app is definitely something we want to do in a future version.
- At this stage, no. There's no ETA on the Android app at this time.
- Any idea when we can expect an Android app?
- great to see its released. Unfortunately due to the fact that 'allow comments to be visible to customer' is ON by default, and there is no option to turn this OFF by default, I can't roll this out to my IT dept. We currently do not allow customers to see comments, nor do we want to at this time. Would love for citrix to change comment visibility to be OFF by default, or at least add the ability to change the default per client. So until that is fixed, we won't be using the app.
- The first version of the iOS Service Desk app is now available in the Apple App Store.
Download the app for free here:
https://itunes.apple.com/us/app/gotoassist-service-desk/id977094269?mt=8
Expect added functionality over time, for what was included in this initial release check out the release notes:
http://blog.gotoassist.com/gotoassist-service-desk-app-for-ios-v1-1-release-notes/ - Hi everyone.
It's been great to see everyone so keen and eager to test out the iOS app. We really appreciate all the feedback we've received so far and have will no longer be accepting requests to beta test the app. We have submitted Version 1 to the App Store, and this will become available for all some time over the next few days.
The feedback we've received has been hugely positive, and has helped validate our direction and priorities for upcoming versions of the app. Keep an eye out for more regular updates. Those users that have been added to our TestFlight group will continue to receive early access to versions of the app before we submit to the App Store.
Thanks again for all the support and feedback! - Toby - You've been added. You should have an invite from TestFlight shortly.
- You've been added. You should have an invite from TestFlight shortly.
- You've been added. You should have an invite from TestFlight shortly.
