Forum Discussion

Don Brown1's avatar
Don Brown1
New Member
10 years ago

Linking Incidents to Companies Not Customer

We do a lot of generic system maintenance or servers or general projects that aren't related to individual users. 

Is it possible to link incidents to the company rather than the employee?  I understand why it may not work.  
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How do you guys deal with items that are not directly related to an individual user
Question
  • rob111's avatar
    rob111
    Active Contributor
    10 years ago
    What about a custom field with the select from list option, the list would contain all the companies. You can report on custom fields so that would give you the option to have reports for items from each company.
  • jason1111's avatar
    jason1111
    Active Contributor
    10 years ago
    Would it not be easier just to set up a generic service and assign the incidents to that? You don't need to attach customers to services.