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Mass action of closing multiple tickets does not change their status to resolved
I performed a mass action to close multiple tickets. This was successful. It did not change the resolved status though, and now I have closed tickets that are showing as not resolved. How can I both resolve and close in mass actions?
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- Cool! Glad it helped.
- Go it, thanks! I did not have any Resolved status set up, so Resolved did not show up in the drop-down.
Under Misc, check the Set Status to
I am not seeing the resolved-not resolved as an option in the drop down. See screenshot...only reopen, close or delete
There should be a Resolve - Not Resolved, that you can update to Resolved in the action at the same time you change the Open - Closed to Closed. You can do mutliple actions at once. Just click that Add Another button.
