Forum Discussion

Mary Forbes's avatar
Mary Forbes
Active Contributor
8 years ago

Search feature is broken - Unable to pull up incidents created after 4/26 in search feature by number or keywords

I reported this already, but did not see any other open discussion on this issue.  We are unable to use the search feature to retrieve any incident created after 4/26.  This also prevents us from linking tickets to incidents, changes and problems as we cannot find them to link via search feature.  When will this be fixed?
Problem
  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    8 years ago
    Thanks Ash.  I called in this morning and Patrick remoted in, took a few screenshots and confirmed this was a known issue.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Mary,
    I'm sorry for any issues there.
    Although I did not see a case that you filed with our support team, we are aware of the Service Desk incident search function failure. 

    Once resolved, we'll also be sure to update this community post with more information.