The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.

Forum Discussion

sarah31's avatar
sarah31
New Member
9 years ago

Send an incident for approval

Is it possible to send an incident that is created by a customer for approval (needs his manager's approval)?

Thanks
Question

1 Reply

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 years ago
    Hi Sarah,

    The admin can edit submissions but there is not an option to approve them before submission.