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Forum Discussion
Wrong Order of Incidents
In GoToAssist ServiceDesk the current order by due date places items that are due “This Week” before items that were due “Yesterday” and before items that are due “Today” or “Tomorrow”.
Earlier
Last Week
This Week <--- wrong location, should be after "Today"
Yesterday
Today
Tomorrow
Next Week
Later
I have raised two tickets but did not get much traction. Maybe someone else find this annoying?
11 Replies
- Thanks for fixing this! This is a great relief!
- Thanks for the reply Brenden, I have done that now.
- Apparently release notes have not been posted yet.
http://blog.gotoassist.com/release-notes-gotoassist-service-desk/
Chris - I would sign up for Blog notifications and this community's notifications. - Hi Luke, new user to GoToAssist, do you have a link handy for the release notes please?
Thanks - Just an update here, it took slightly longer than expected to fix this as we found a few other issues with the customizable dashboards that needed fixing too. These were all addressed in a release yesterday was one of the issues that was addressed.
Please don't hesitate to shout out if you spot any other issues :) - Hey, that's good news.
- This is scheduled to be fixed in our next release (hopefully before the end of the week) along with a few other issues with the customizable dashboards labs feature.
I'll post an update where when the fix has been released. - I can only confirm that it is still in the wrong order :-( Common guys, this is an easy fix.
- Is there any update on this issue?
Hi, yes I got a confirmation of my ticket, but the feedback wasn't great. The first one I felt wasn't really understood and the second one just told me that it went to the product team for review. Meanwhile we're missing overdue tickets because of the wrong sorting order, so it's a bit of a problem here.
As this probably applies to all customers I would see this as an urgent one. Any order by due date should be trustworthy.
