Forum Discussion

markf15750's avatar
markf15750
New Contributor
9 months ago

Blocked invite emails .... What if there was a button?

When adding users, the GoTo sends an invite.  Out of 172 people added to the system, only a few didn't receive the invite email.   After a little troubleshooting on the user end, I asked the IT depar...
markf15750's avatar
markf15750
New Contributor
I think my suggestion was miss understood. It may be helpful to look at the trouble tickets. …. We didn’t do anything on our end for the emails to start coming through again.
GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi markf15750, 

 

Thanks for the clarification. We do have a blocklist and there are two ways for a user's email address to end up on it:

 

  1. The user contacts us directly and asks that we block all email from our services to them
  2. Multiple emails that we send to the user are rejected/undeliverable