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darinl's avatar
darinl
New Contributor
30 days ago
Solved

Bring back the ACD Agent queue drill down feature in Supervisor dashboard

This was a feature that worked up until about middle of November 2025 and was super handy.   Inside the Supervisor Dashboard, under the call queues you used to have the ability to click on the agent...
  • KateG's avatar
    KateG
    23 days ago

    Hi darinl​ Welcome to the Community,

    I moved your post to the discussion board. This feature hasn't been removed. If you click the header on the card, you can get that table view. Have you tried a different browser and/or logging out or back in? 

    If you are still unable to see it, you can contact our support team who can review further with you. Thanks for your report! 

     

darinl's avatar
darinl
New Contributor
23 days ago

Thank you KateG.  I know I looked on multiple OS (Win7, Win10, Win11).  And viewed through browsers edge and chrome.  I can't believe how I missed that, because I was searching!  I do see the hyperlink to my queues' just as you described and I am overjoyed to have that back in my toolbox again!