Forum Discussion
Call Analytics - Agent Availity
Is there a report I can pull that will breakdown an agent's day by date and time within a specific date range? I need to be able to view when agents are late from lunch, breaks, etc. but the current ...
Hi jacobtr93
A report like this isn't currently available. There will be new pause reason analytic reporting coming later this year that may address this. We will update the community when this is available.
