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mkeaton's avatar
mkeaton
Frequent Contributor
3 years ago
Solved

Chat Que - Shared Inbox

Hello! Hoping for some help /guidance - I wanted to review a text I have just "resolved" in the chat que. When I go to the Messages section   It shows all of  my chat que texts but it doesn't s...
  • KateG's avatar
    KateG
    3 years ago

    Hi mkeaton the team confirmed that this would be expected behavior. 

     
    Usually, an agent will respond when the business opens up the next day, it's just to set expectations that they won't get any reply until the next business hours.
     

     

     
KateG's avatar
KateG
GoTo Manager
3 years ago

Hi mkeaton the team confirmed that this would be expected behavior. 

 
Usually, an agent will respond when the business opens up the next day, it's just to set expectations that they won't get any reply until the next business hours.
 

 

 
mkeaton's avatar
mkeaton
Frequent Contributor
3 years ago

That works,  thank you!