Hello! Hoping for some help /guidance - I wanted to review a text I have just "resolved" in the chat que. When I go to the Messages section It shows all of my chat que texts but it doesn't s...
Hi mkeaton the team confirmed that this would be expected behavior.
Usually, an agent will respond when the business opens up the next day, it's just to set expectations that they won't get any reply until the next business hours.
Hi mkeaton the team confirmed that this would be expected behavior.
Usually, an agent will respond when the business opens up the next day, it's just to set expectations that they won't get any reply until the next business hours.
