Forum Discussion

RickHamell's avatar
RickHamell
Active Contributor
12 months ago

Closed Caption Telephones

Has anyone successfully used a Closed Caption telephone with Go To Connect?    We are a senior living community. All of our Staff phones are VOIP phones, while all of our residents use analog phone...
  • GlennD's avatar
    GlennD
    12 months ago

    RickHamell It is possible: GoTo Connect can be used with captioned telephones available through state relay services. These phones require an analog connection, which GoTo Connect can provide via an analog telephone adaptor ATA. 

     

    Potentially, your existing Grandstream Internet Gateways may work as an ATA already, but I am still trying to find if anyone on our side has experience with them. If they are not compatible it looks like you would need to purchase ATAs.

     

GlennD's avatar
GlennD
GoTo Manager

Hi RickHamell, welcome to the community.

 

I am checking with our team to see if anyone has any experience with Closed Captioning for telephones. I should have more info for you tomorrow.

 

RickHamell's avatar
RickHamell
Active Contributor
12 months ago

Thanks GlennD ,  this is pretty big deal for us as it will literally decide if we stay with Go To Connect going forward. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    12 months ago

    RickHamell It is possible: GoTo Connect can be used with captioned telephones available through state relay services. These phones require an analog connection, which GoTo Connect can provide via an analog telephone adaptor ATA. 

     

    Potentially, your existing Grandstream Internet Gateways may work as an ATA already, but I am still trying to find if anyone on our side has experience with them. If they are not compatible it looks like you would need to purchase ATAs.

     

    • RickHamell's avatar
      RickHamell
      Active Contributor
      12 months ago

      OK, thank you. I will purchase a phone and test. The Grandstreams are ATAs, so this should be easy.