Forum Discussion

Omar_Khatib's avatar
Omar_Khatib
New Member
9 months ago

Corrupted/Damaged Media File When Sent in MMS.

I'm using GoTo API to send MMS, but when the reciever opens the media file (PDF, Image, ...), it shows an error message saying that the file is corrupted or not supported.
GlennD's avatar
GlennD
GoTo Manager
9 months ago

Hi Omar_Khatib, welcome to the community.

 

The GoTo Connect team are looking into this issue, I will post an update once we have news.

 

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 months ago

      Hi RobGainer, welcome to the community.

       

      I do not have an update right now, but I hope to know more about the status tomorrow.

       

    • GlennD's avatar
      GlennD
      GoTo Manager
      7 months ago

      RobGainer After checking with the team this appears to be a separate issue from the one they were originally investigating so I will need to gather more details from you. Can you please share more details about: 

      • the file types you are sending
      • the kinds of devices the people receiving the messages are using (native app on mobile, desktop running the GoTo App, etc)
      • how the person receiving the message opens them (open directly or save to device then open)