Customers not reaching automated assistant with confirmed correct number?
We've had a few layoffs and I'm taking the additional responsibility of trying to understand the Admin side of GoTo. My question stems from a claim from a customer on Saturday that they tried to cont...
Hi Austen2 welcome to the GoTo Community. If the calls never connected, there won't be any records in GTC admin. Can you ask your customer to contact their telephone provider to investigate what happened with the calls? The telephone provider may be able to provide details about the call attempts. This information could be useful in determining why the calls didn't connect and help us investigate further.
