Forum Discussion

bvoss's avatar
bvoss
Active Contributor
3 years ago

Display the contact name instead of called from number

Hello, I received this incredible message from support:   Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone nu...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi bw34 welcome to the GoTo Community. 

 

I don't believe the ability to have inbound caller IDs display the contact name is currently available, but can check with the team. Is this what you are currently experiencing? 

bw34's avatar
bw34
Active Contributor
2 years ago

this isn't for caller ID, it is the contact name display in "recent activity" in the phone tab. most of the numbers are associated with a contact and display the contact name in other places, like the messaging tab.  In "recent activity" it just shows the phone number, which isn't helpful.