Forum Discussion

bvoss's avatar
bvoss
Active Contributor
3 years ago

Display the contact name instead of called from number

Hello, I received this incredible message from support:   Thank you for your feedback. I have received feedback from colleagues. Unfortunately, the app is not able to display an external phone nu...
KateG's avatar
KateG
GoTo Manager
2 years ago

bw34 thanks for the clarification. 

 

I checked with the team and they are aware of this issue. The current timeline for a fix is January. 

 

Thanks for calling this out and for your patience, it's appreciated. 

bw34's avatar
bw34
Active Contributor
2 years ago

Hi - it does not appear that this has been fixed. This is a serious bug that impacts productivity. This seems like such a simple issue that should be core functionality, it is hard to fathom that this doesn't work.

 

The ETA for this fix was January - can you provide a new ETA? 

 

Also, is there still no way to export an individual user's contacts? I have not tried this for a while.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi bw34 thanks for checking back. 

     

    It's currently on target to be available in February. I do hear that this is a huge inconvenience and appreciate your patience. 


    You can find instructions on how to export contacts here. 

    • bw34's avatar
      bw34
      Active Contributor
      2 years ago

      Thank you. Sorry for the confusion, I was actually looking for a way to export local contacts from my desktop app, not company contacts. I looked again briefly and didn't see any way to do that.