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DSchell's avatar
DSchell
New Contributor
12 months ago

email address in Messages

Hi, I had to do a chat with a tech support person and was using the Messaging feature of the GoTo computer app. Every time I tried to include my email address in the text, I got the error "Failed...
KateG's avatar
KateG
GoTo Moderator

Hi DSchell welcome to the GoTo Commmunity. 

 

Thanks for sharing your experience. I don't know of an issue with email addresses, but It may be due to a bandwidth issue. Can you share the date and time when this happened, if we check the logs it may show what has occurred. 

DSchell's avatar
DSchell
New Contributor
12 months ago

Hi Kate,

Sure thing.  I tried a text 11/27 at 8:20 am and then I tried again at 8:38 am.  (from extension 8370, DiD= 505.357.3956.)  It was like 1 sentence with my email address.  The error I got was “Failed to send” and when I click on that it say ‘you may be trying to send too many messages.’  But that it was the first message I had tried to send in weeks.  I sent a much longer text without the email address and that when thru but they still needed my email address.  So I tried just sending that and it failed with the same message as well.

 

The only other thing I see is that I was texting to an 800 number (Samsung’s tech support).

 

Thanks,

David.

  • KateG's avatar
    KateG
    GoTo Moderator
    12 months ago

    DSchell thanks for the follow-up and further information. I am sharing this report and information with the team. I'll update the thread if I learn further. If you continue to experience this, please let me know.