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DSchell's avatar
DSchell
New Contributor
2 years ago

email address in Messages

Hi, I had to do a chat with a tech support person and was using the Messaging feature of the GoTo computer app. Every time I tried to include my email address in the text, I got the error "Failed...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi DSchell welcome to the GoTo Commmunity. 

 

Thanks for sharing your experience. I don't know of an issue with email addresses, but It may be due to a bandwidth issue. Can you share the date and time when this happened, if we check the logs it may show what has occurred. 

DSchell's avatar
DSchell
New Contributor
2 years ago

Hi Kate,

Sure thing.  I tried a text 11/27 at 8:20 am and then I tried again at 8:38 am.  (from extension 8370, DiD= 505.357.3956.)  It was like 1 sentence with my email address.  The error I got was “Failed to send” and when I click on that it say ‘you may be trying to send too many messages.’  But that it was the first message I had tried to send in weeks.  I sent a much longer text without the email address and that when thru but they still needed my email address.  So I tried just sending that and it failed with the same message as well.

 

The only other thing I see is that I was texting to an 800 number (Samsung’s tech support).

 

Thanks,

David.

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    DSchell thanks for the follow-up and further information. I am sharing this report and information with the team. I'll update the thread if I learn further. If you continue to experience this, please let me know.