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Go To ringing on my desktop
Incoming office calls started ringing on my desktop, but I haven't changed any settings. I get a popup of the incoming call, who it is and it appears I can answer it from there. How can I stop this...
Hi Toris817
Welcome to the Community. This is an older issue so may not relate to your current experience.
Have you tried turning the Ringtown down on the softphone?
- In the desktop app, tap on your Avatar on the top right, then go to Settings
- Under Capabilities go to Audio
- Under Audio, you will see the option to adjust the ringtone
One thing I noted is that the changes will take effect on the next call after you change your settings. If you slide the volume up or down when the phone is ringing it doesn't lower the volume.
This occurred for us today for 10 + users at the same time. There was nothing we did on our end to initiate this issue. I would wonder if there was a recent update that caused the users session to reset.
Yes doing the things you mentioned does also cause it, but this current occurrence wasn't all 10 users clearing cashe and cookies on the same day.
This issue has been happening for us since when we started on GoTo, so almost 2 years now. And I have to instruct people on how to fix it about once every 3 months (give or take) . And it comes in waves its not just one or 2 users at a time.. its most of them. Its only effecting those that use the app AND the deskphone congruently, so they can view the contact center stuff while they take calls from their deskphone.
Hope this helps!
