Welcome! The GoTo Community is currently in Read Only mode while we work on an exciting platform update.
If you need assistance, please contact our toll-free 24/7 Support 

Forum Discussion

iamswthomas's avatar
iamswthomas
New Member
2 years ago

GoTo Calls Force Active Application Change

Our call center is complaining that the 'new' GoTo app has negatively impacted their work flow.   When a user is in another application, such as email or clinical software typing notes, an incoming...
KateG's avatar
KateG
GoTo Manager
2 years ago

Hi iamswthomas Welcome to the GoTo Community, 


Thanks for sharing your feedback, I am sorry to hear this and I will share this with the team. A few things you could try: 

 

  • Enabling Do Not Disturb by clicking on your avatar on the top right, this will send the call to voicemail. 
  • Setting the softphone window to Mini, making the softphone less intrusive.