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Forum Discussion
GoTo Desktop App Issues
I have created a new user in our portal, assigned a new extension, and provisioned a phone for him. He has downloaded the Desktop and Mobile apps. The physical phone works fine and the mobile app ...
Hi MattMcNeill good to see you.
I checked with our team who said it's most likely to do with some permissions not being enabled. If you haven't already, check out Glenn's post here. If everything is set you should reach out to customer support who can run through the settings. Thanks.
Thanks for push. That got me in the right direction. It was not set for the softphone in the drop down.
I appreciate the help.
