Forum Discussion
GoTo Mobile App - Delay on incoming calls
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the offic...
I tried a different setting (enabled unrestricted mobile data) to see if it might help. It seems to happen mostly on Wi-Fi since it would be connected through there when in the office and at home, I am on the latest version of the app, my phone is up-to-date, but I'm not sure about my immediate bosses Android, I guess I was mistaken that iOS is affected when it might not be. It seems to be calls to the ring group, since we generally don't get called much directly. App notifications/background refresh is enabled, DND is not enabled, battery optimization is only on once it hits 15%, and it seems to occur with most calls, from what I remember. I can see if the data setting I enabled helps.
AlecB you may want to try clearing the cache on the Android and uninstalling and reinstalling the app too if you haven't already.
I have done both, and the issue still persists. On our ring group, I've had several calls that came in that did not come through on the app for me. I've cleared the cache, and have reinstalled the app. The delay in calls reaching the app is also still present.
