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GoTo mobile app crash
Hi, I have a Xiaomi tablet with adroid version V 14. For a few days now, the GoTo mobile app has been opening and closing immediately. Both Android and the app are updated to the latest version avail...
Anima - It appears that some users on Xioami wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix.
The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.
Hello,
have you had a chance to have it checked and can you give me some pointers to solve the problem?
hello and thank you
Anima apologies for the delay, we were checking with the team.
- Can you let me know when this started?
- Was the app working as usual previously?
Hello,
sorry for the delay.
The app worked for a while without any problems then stopped working with the error I mentioned.
No particular operation was done on the device.Please let me know
HiAnima I'm sorry to hear this, we may need to open a support case
Have you tried uninstalling/reinstalling the app and ensuring it's on the latest version?
Hi, I tried deleting the app's cache and local data and uninstalling and then installing the app from the Google Play store (it should install the latest version).
What should I do to open a support case?I am waiting for your response.
Hello and thanks
