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GoTo mobile app crash
Hi, I have a Xiaomi tablet with adroid version V 14. For a few days now, the GoTo mobile app has been opening and closing immediately. Both Android and the app are updated to the latest version avail...
Anima - It appears that some users on Xioami wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix.
The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.
Hello,
sorry for the delay.
The app worked for a while without any problems then stopped working with the error I mentioned.
No particular operation was done on the device.
Please let me know
Hi
Anima I'm sorry to hear this, we may need to open a support case
Have you tried uninstalling/reinstalling the app and ensuring it's on the latest version?
Hi, I tried deleting the app's cache and local data and uninstalling and then installing the app from the Google Play store (it should install the latest version).
What should I do to open a support case?I am waiting for your response.
Hello and thanksAnima thanks for getting back to me and verifying your troubleshoots.
I'm checking with the team on any current issues with Xiaomi tablets and will update this thread once I hear further. Thanks for your patience.
Anima - It appears that some users on Xioami wi-fi only tablets will experience app crash issues. This is currently a known issue and unfortunately, I don't have a timeline for a fix.
The best solution would be to use a different device at this time. I'm sorry for the inconvenience. Thanks for your patience and report.
