Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
2 years ago

How do I contact GoTo Connect Support?

Why doesn't GoTo support use its own phone system features? Would save us, the customer,  lots of sitting on hold time.   Also turn down  the hold music.
Contact Center Features
GlennD's avatar
GlennD
GoTo Manager
2 years ago

Yeah, if you are direct dialing a support number that you saved, you are bypassing the desired call flow and missing out on some of the benefits it provides, like Call Me. There is a Contact Support link on every support article, displayed on the right side for desktops but on mobile it may be at the bottom.

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Tweaked the topic title to help Googlers find the answer.

     

    • mkeaton's avatar
      mkeaton
      Frequent Contributor
      2 years ago

      GlennD 

       

      Tried to use your suggestions today and got this error:

       

      Wont let me remove the attachment so I do need to start over, but thought you should know its being weird.

       

      • KateG's avatar
        KateG
        GoTo Manager
        2 years ago

        Thanks mkeaton I will pass this on to the team.