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Forum Discussion
Solved
How do I contact GoTo Connect Support?
Why doesn't GoTo support use its own phone system features? Would save us, the customer, lots of sitting on hold time.
Also turn down the hold music.
Hi mkeaton,
When you go through the Contact Support flow on our support site Call Me (our call back feature) is an option. I'll pass along the request for the hold music to be lowered.
Yeah, if you are direct dialing a support number that you saved, you are bypassing the desired call flow and missing out on some of the benefits it provides, like Call Me. There is a Contact Support link on every support article, displayed on the right side for desktops but on mobile it may be at the bottom.
Tweaked the topic title to help Googlers find the answer.
Tried to use your suggestions today and got this error:
Wont let me remove the attachment so I do need to start over, but thought you should know its being weird.
