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Forum Discussion
Solved
How do I contact GoTo Connect Support?
Why doesn't GoTo support use its own phone system features? Would save us, the customer, lots of sitting on hold time.
Also turn down the hold music.
Hi mkeaton,
When you go through the Contact Support flow on our support site Call Me (our call back feature) is an option. I'll pass along the request for the hold music to be lowered.
mkeaton good to see you!
Sorry for the delay here, to make sure I got this right, when you refresh the page the attachment goes away, but every time you pull up the support page the old attachment is there?
KateG Cant attach any document, wont accept any document type. So lets say I wanted support to call me back so I go here https://support.goto.com/connect/contact?articleTitle=How%20do%20I%20contact%20customer%20support%3F&articleID=jive-contact-customer-support-ss as instructed, i fill everything out, at the end I attach a screenshot of the issue.. well it gives me an error that its not the right document type (its JPEG). It wont let me simply remove the attachment and continue on, I have to refresh to start over so it will then drop the bad attachment.
This is reproducible on my end so might just go through the steps and see if it also gives you the error. And then if its just me on the little island of failure and I can just let it be lol. 😃
Thank you Kate!!
