Forum Discussion
Solved
How do I contact GoTo Connect Support?
Why doesn't GoTo support use its own phone system features? Would save us, the customer, lots of sitting on hold time.
Also turn down the hold music.
Hi mkeaton,
When you go through the Contact Support flow on our support site Call Me (our call back feature) is an option. I'll pass along the request for the hold music to be lowered.
SoMol Contact Support is display in bold at the top of our support page and on every support article. Using Google to find phone numbers for businesses is how people end up getting scammed.
I keep striking out when trying to find an email or form to fill out, it always wants me to call in. Is there a way to open a ticket without having to call in, get a call back etc.? I have had my last several tickets closed because they always just want to talk to me, I sadly don't have time to sit on the phone, I would just like an email with solution or instructions. Thanks!
Hi pdxmunkel, welcome to the community.
We are not offering email support as it is generally slow an inefficient. You are welcome to post any questions or issues you are having here in the community, as long as they are not billing related.
That's unfortunate, I understand the reasoning but as the solo IT person in our org I rarely have time to sit down for a call, email in some cases is much more efficient as I can try fixes whenever I have a few minutes.
